CUSTOMER SERVICE

APPLICATIONS & INFO

SHIPPING

Our Customer Service & Order Line is open Monday–Friday, 9 a.m. – 4 p.m. CST.

Contact us at 608-255-9080 or orders@metricforreststudio.com

 


Our wholesale area is only available to registered wholesale vendors. Would you like to wholesale our products? Apply here to become a vendor and we will send you login information shortly if you are approved. Find more information about our wholesale shop here

We will contact you when approval has been made or we can take your order by phone at 608-255-9080 between the hours of 9 a.m. – 4 p.m. CST. First-time orders must be pre-paid or provide credit card information. 

All orders ship out from Madison, WI 1 business day after you place your order. We are a small team committed to a healthy work schedule, so during times of increased orders, it may take a day or two longer to ship. If you have any questions about your order, please contact us at 608-255-9080 or orders@metricforreststudio.com 

At this time Metric Forrest Studio does not ship outside of the United States. 

 

Metric Forrest Studio Guarantee

Our stands behind the quality of every product we make. If ever a product doesn't meet the standards of quality you expect from Metric Forrest Studio, we will replace it or refund your money - whichever you prefer. Metric Forrest Studio Guarantee applies to all products bought directly from www.metricforreststudio.com. We will also honor returns through authorized Metric Forrest Studio retailers – please return to the retailer you purchased the product from. Proof of purchase may be required.

Secure Online Shopping 

Ordering online at www.metricforreststudio.com is safe and we make sure your order is secure. All of your personal information including credit card number name and address is encrypted. If you have any problems ordering through our website please give us a call and place your order at 608-255-9080, Monday - Friday, 9 a.m. – 4 p.m. CST.

 

Phone, Fax and Mail Orders

Order by phone 

Call 608-255-9080 Monday - Friday 9 a.m. – 4 p.m. CST. When calling after hours, please leave your name and phone number and we will return your call the next business day.

For your protection and to ensure prompt delivery, we recommend that you send your return via FedEx, UPS or insured Parcel Post. 

Return shipping fees are not reimbursable unless we explicitly ask for the product to be returned.

Please include the following information with your return:
    1) Reason for return
    2) A copy of the receipt or order number.
    3) Refund or a replacement preference 

Your return will be processed upon its arrival and all exchanges will be shipped via standard ground shipping. Processing and transit time for exchange packages is usually 7-10 business days from the time your exchange request is received by our returns department.

Refunds or credits will be equivalent to price at time of purchase. Refunds are for products only – shipping fees won’t be refunded.

Damaged Items or Miss-Shipments

When your order arrives, please inspect the package for any damage that may have occurred during shipment and to make sure that the correct product was shipped.

If damage occurred to the item(s) in your shipment, or if we made an error in the shipment we would be happy to work with you to get replacement product shipped right out, and ask that you please contact us immediately at

608-255-9080 between Monday - Friday 9 a.m. – 4 p.m. CST, or by emailing orders@metricforreststudio.com, and our customer service team will be happy to assist you. We ask that you are able to provide the order number, your email address, delivery address, and phone number for fastest service.

 

For Imagine and Eclectic Earth products purchased from a retail store:

Please return your product directly to the point of purchase. We will credit the store accordingly.

If the store would not accept your return, or if there are other circumstances making return impossible, please contact us directly.

ORDERING

RETURNS

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